Service Delivery Manager Job
We are seeking a highly experienced Service Delivery Manager to lead our service operations.
* This is a hands-on role where you will be close to real incidents, engineers, and customers.
About the Role:
In this position, you will take ownership of SLAs and incident processes. You will also be responsible for on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting,