Overview
Operador de Cobrança – Telemarketing role at Ferreira e Chagas Advogados.
Company
Ferreira e Chagas Advogados is a leading law firm with a clear purpose: transforming high‑volume legal services through technical excellence, innovation and strategic management. With over 30 years of history, we serve large companies and have been recognized as the largest law firm in Minas Gerais and among the top three in Brazil. In 2025 we received the "Mais Admirados" seal from Análise Advocacia Regional.
Description of the Role
The professional will be responsible for making telephone contacts with clients to negotiate debts, offering payment solutions and alternatives. They will record all information in the system, maintain clear, courteous and objective communication, and handle conflict situations professionally. They will also provide customer support, clarify doubts and guide on procedures and possible agreements.
Responsibilities
* Make outbound calls to clients for debt negotiation.
* Offer and explain payment alternatives.
* Maintain accurate records in the system.
* Communicate clearly and politely.
* Handle conflict situations professionally.
* Provide customer support and answer queries.
Qualifications
* Excellent communication skills.
* Dynamism, empathy and focus on results.
* Basic computer skills.
* High school diploma completed.
* Minimum age 18.
Requirements
* High school (second grade) completion.
Benefits
* Salary: R$ 1,857.11 + Variable.
* Transportation voucher.
* Meal voucher.
* Health plan.
* Dental assistance.
* Crèche assistance.
Working Hours
* Afternoon shift: Monday‑Friday 14:00‑20:00, Saturday 08:00‑14:00.
* Morning shift: Monday‑Friday 08:00‑14:00, Saturday 08:00‑14:00.
Location
Ceilândia / Brasília – DF.
How to Apply
Apply through the portal or contact us via WhatsApp. Number of vacancies: 100. Employment type: Full‑time; contract: CLT.
Additional Information
* Seniority level: Entry level.
* Employment type: Full-time.
* Job function: Sales and Business Development.
* Industry: Legal Services.
* Area: Telemarketing – Cobrança.
* Number of vacancies: 100.
* Schedule: Full time.
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