Job Title: SAP Basis Systems Engineer
The ideal candidate will have a strong foundation in IT Service Management, SAP Basis, and SAP Applications. Hands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customers is also required. Additionally, the candidate should have working experience with SAP HEC, SAP S/4HANA, or any other cloud solution.
Some key skills include:
* Strong technical troubleshooting skills with the ability to form solutions and design mechanisms for end-to-end solutioning
* Excellent customer focus and networking skills with a results-driven approach
* Excellent communication skills (written and verbal)
* Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
Responsibilities
In this role, you will be responsible for:
* Technical tasks such as hands-on experience with infrastructure operations, network, interfaces, and Load Balancer topics related to SAP landscape management
* Soft skills including excellent customer focus/networking/results-driven/self-organized/decision-making skills, excellent communication skills (written and verbal), understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution, and proficiency in English (written and verbal)
Requirements
Good to have:
* Cloud architecture and IT technical infrastructure know-how
* Knowledge of/certification in one of Azure, AWS, or GCP fundamentals
* Experience with Migration, Upgrade projects esp. on S/4H Cloud
* Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals