Job Title: IT System Support Specialist
About the Role:
We are seeking an experienced IT professional to join our team as a dual-qualified systems administrator and audit specialist. This role is responsible for ensuring secure, stable, and compliant IT operations across the organization. As a key member of our IT team, you will play a crucial part in maintaining critical IT systems, infrastructure, and responding to audit requests.
Main Responsibilities:
Audit Response & Compliance (Approx. 50%):
• Act as the primary point of contact for internal, external, and regulatory audits involving IT
• Collect, organize, and submit audit documentation, including evidence of access controls, system configurations, logs, and security policies
• Coordinate with other IT and business units to ensure accurate and complete responses to audit inquiries
• Support testing of IT general controls (ITGCs), application-level controls, and infrastructure safeguards
• Track and assist in remediation of audit findings, document corrective actions
• Maintain up-to-date compliance documentation and help prepare for recurring audits (e.g., PCI, SOX, SOC 2, ISO 27001, NIST)
System Administration (Approx. 50%):
• Manage and maintain servers, networks, and IT infrastructure (Windows/Linux environments)
• Monitor system performance, backups, patch management, and security configurations
• Administer user accounts, permissions, and group policies in Active Directory and cloud-based platforms
• Ensure system integrity and availability through regular maintenance, updates, and proactive monitoring
• Troubleshoot and resolve hardware, software, and networking issues
• Implement and maintain system documentation, standard operating procedures (SOPs), and IT asset inventories
• Support cybersecurity efforts including antivirus management, vulnerability scans, and incident response preparation
Key Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent hands-on experience
• 3–5 years of experience in IT system administration with a demonstrated role in audit support or compliance
• Strong working knowledge of Windows and/or Linux servers, networking, and cloud platforms
• Familiarity with IT audit processes and frameworks (e.g., PCI, SOX, SOC 2, ISO 27001, NIST)
• Experience with access management, system monitoring tools, and log collection systems
PREFERRED QUALIFICATIONS:
• Certifications such as CompTIA Security+, CISA, Microsoft Certified: Azure Administrator, or similar
• Experience with backup and recovery systems, endpoint management tools, and scripting (e.g., PowerShell, Bash)
• Familiarity with GRC tools and ticketing systems (e.g., ServiceNow, Jira)
• Exposure to virtual environments (VMware, Hyper-V) and cloud infrastructure (AWS, Azure)
Core Competencies:
• Strong organizational and multitasking skills
• High attention to detail and a strong sense of accountability
• Excellent English communication skills with both technical and non-technical stakeholders
• Ability to handle sensitive data with discretion and confidentiality
• Self-driven, analytical, and adaptable in a fast-paced IT environment