Sr. Customer Success Analyst Job Role
Delivering high-quality solutions to critical support issues requires a unique blend of technical expertise, analytical thinking, and customer-focused mindset.
* Key Performance Indicators:
* Troubleshoot complex customer requests with timely solutions.
* Manage the global support queue and backlog efficiently.
Detailed Responsibilities:
* Analyzing web applications using Chrome Developer Tools (Inspector).
* Performing API testing and validation using Postman or cURL.
* Conducting IIS and SSL diagnostics on Windows Application Servers.
Customer Experience Enhancement:
* Providing proactive, personalized service through timely case updates and screen-sharing sessions.
* Strengthening partnerships between the Customer Support Team and clients through technical excellence and accountability.
Key Skills and Qualifications:
* Technical Skills:
* Proficiency in troubleshooting complex customer requests.
* Familiarity with Salesforce and API tools.
* Communication Skills:
* Excellent verbal and written communication skills.
* Collaboration Skills:
* Able to work collaboratively as part of a team.