Business Technical Service Analyst
We are looking for a skilled Business Technical Service Analyst to join our team. As a key member, you will establish strong relationships with clients, understand their business needs and objectives, and provide expert support and guidance.
About the Role
* Develop and maintain long-term relationships with clients
* Evaluate client business requirements and guide them towards utilizing standard solutions
* Participate in converting client requirements into technical specifications and present them internally and externally
* Gain knowledge of critical business impact issues from Service Desk
* Maintain records of client functionality and environment documentation
This role involves working closely with various teams, including Service Desk, Compliance, and Project, to ensure smooth code releases and minimize potential impacts on client operations.