The role of Account Manager plays a pivotal part in ensuring the success of our clients' marketing endeavors. As the primary point of contact, you will be responsible for building and maintaining strong, positive relationships through clear communication and reliable service.
Main Objectives
* Collaborate with clients to understand their marketing goals and translate them into actionable tasks.
* Review final deliverables before submission to ensure alignment with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Responsibilities
* Build and maintain strong relationships with clients and industry contacts to strengthen collaboration and improve outcomes.
* Develop strategic plans that guide execution, working closely with the Account Strategy Director and Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score: 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
This is a unique opportunity to make a meaningful impact on our clients' success while continuously developing your skills and expertise.