Gurtam is an international software developer and provider of Wialon, the platform for fleet management. 320+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston with headquarters in Vilnius.
We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.
You will be responsible for
Work with leads
* technical pre-sale assistance, Wialon and IoT introduction, demo delivery, closing all the technical blockers.
Work with partners
* continuous development of partners' technical expertise and understanding of the IoT domain;
* software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement;
* full range of support activities for Wialon-based projects, including: "migration", "retention", and "onboarding new clients to Wialon" types of projects;
* improving partner employees' expertise via passing them through the Basic Course; evaluation of their expertise via Certification;
* guidance on the HW integration process and HW partners test accounts management.
* Holding public training sessions and webinars, including those to extend the number of possible scenarios for using Wialon.
* Participation in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets.
We expect
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
* University degree (ideally computer engineering, systems or related/technical background)
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
* Ability to switch focus easily within a high number of incoming tasks
* Excellent business correspondence and communication skills
Experience in telematics or IoT industries, which can provide valuable context for understanding client needs and company products is nice to have but not a must.
We are ready to offer
* Involvement in the growth and development of an international product IT company with a worldwide reputation.
* Challenging tasks that boost your technical and communicative creativity.
* Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
* Work within GMT-3 (São Paulo) time zone from 9 to 6 with Brazilian state holidays.
Benefits
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as you need it.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents. We are not limited to mugs with a logo.
* Financial support for participation in training and specialized courses you choose.