Information Technology Support Engineer - Hi,Onsite IT Support EngineerLocation : km 51 RS 223 Road Ibiruba BrazilJob Description: - Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed - Basics knowledge / understanding of assigning switch ports to specific VLANs - Patch phone ports to switch as needed - Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) - Troubleshoot issues with fiber links between switches Able to visualize errors and communicate to remote technical teams - Troubleshoot and replace network switch chassis blades when required - Good to have understanding of any Data Center Infrastructure Management Application - A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain - Basic Knowledge of Monitoring tools such as Solarwinds, etc - Networking and Operating System basics - Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting - Basic knowledge about Hardware like Servers, Storage devices - Knowledge to understand Monitoring Tool outcome - Basic knowledge of ITSM tool preferably ServiceNow - Basic knowledge Backup technologies preferably EMC Avamar - Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux - Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server - Experience in SLA base environment - Knowledge on Server Performance monitoring preferred