Job Title: Operational Specialist
About the Role:
We are seeking a skilled Operations Specialist to join our team. As an Operations Specialist, you will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat.
Key Responsibilities:
* Monitor delivery routes in real-time
* Communicate with delivery drivers and shippers via phone and live chat
* Resolve any issues or concerns that may arise during delivery
* Work collaboratively with other teams to ensure seamless delivery operations
Requirements:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
What We Offer:
We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a competitive compensation package.
Why Join Us:
As an Operations Specialist at Metrobi, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have the chance to make a real impact on our business and contribute to our mission of revolutionizing the delivery industry.