Job Title: Media Technology Support Engineer
Location: LATAM (Remote)
Mode: Contract / FTE
Role Summary
Provide technical support for cloud-based media encoding, transcoding, and content delivery systems. Troubleshoot video, audio, and subtitle processing issues while ensuring platform
performance, quality, and reliability.
Key Responsibilities
* Support media encoding and transcoding workflows
* Troubleshoot video, audio, subtitle, and content delivery issues
* Work with cloud environments (AWS/Azure/Google Cloud)
* Monitor and respond to tickets via JIRA and Slack
* Create documentation and runbooks after RCA
* Collaborate with engineering and operations teams
Mandatory Skills
* Strong knowledge of video containers (MOV, MXF, MP4, MPEG-TS)
* Understanding of codecs (H.264, H.265, ProRes, MPEG2, AAC, AC3)
* Experience with subtitles/caption formats (SRT, TTML, SCC etc.)
* Hands-on Linux or Windows Server experience
* Cloud experience (AWS preferred)
* JSON/XML editing and API usage
* Experience in media/OTT/broadcast content supply chain
Experience
* 3+ years in media technology, OTT, or video operations
* Experience in cloud-based media workflows
Apply Today or share your profile to