Role Description:
Technical Implementation Specialist
We are seeking an experienced Technical Implementation Specialist to join our team. As a key member of our organization, you will play a vital role in implementing and supporting our technical solutions.
Key Responsibilities:
* Work with leads to provide technical pre-sale assistance, Wialon and IoT introduction, demo delivery, and close all technical blockers.
* Develop partners' technical expertise and understanding of the IoT domain through continuous support and training.
* Provide software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Offer full-range support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Improve partner employees' expertise via passing them through the Basic Course and evaluation of their expertise via Certification.
* Guide on the HW integration process and HW partners test accounts management.
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon.
* Participate in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets.
Requirements:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers).
* University degree (ideally computer engineering, systems or related/technical background).
* High productivity level and high speed of work in general – it is essential for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss.
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that.
* Ability to switch focus easily within a high number of incoming tasks.
* Excellent business correspondence and communication skills.
Bonus Requirements:
* Experience in telematics or IoT industries, which can provide valuable context for understanding client needs and company products is nice to have but not a must.
What We Offer:
* Involvement in the growth and development of an international product IT company with a worldwide reputation.
* Challenging tasks that boost your technical and communicative creativity.
* Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
* Work within GMT-3 (São Paulo) time zone from 9 to 6 with Brazilian state holidays.
Benefits:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as you need it.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents. We are not limited to mugs with a logo.
* Financial support for participation in training and specialized courses you choose.