Service Operations Manager We are seeking an experienced Service Operations Manager to join our team. This is a hands-on role that requires ownership of service operations, including SLAs and incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting. The ideal candidate will have 5+ years of experience in a similar role, with a proven track record of creating or improving SOPs/runbooks and training first-line/SRE teams. They should also have experience maintaining configuration/environment data for customer systems and be comfortable discussing technical topics with engineers (cloud, distributed systems) while explaining them in clear business terms to customers. * Key Responsibilities: