Remote Customer Service Agent
Join MCI as a Remote Customer Service Agent. This Full‑time position is paid hourly and offers the flexibility to work from home.
Position Overview
MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to industries such as healthcare, retail, government, and telecom. Our contact centers operate both on‑site and remotely, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
As a Remote Customer Service Agent you will support a diverse portfolio of well‑known clients, assisting customers with inquiries and delivering excellent service. We look for natural problem solvers who thrive on creating memorable experiences and who can communicate fluently in English.
Job Details
Full‑time, hourly position
Remote work; must reside within 80 km of our office
Prior call center experience required
Work‑from‑home experience preferred
High‑speed internet and a quiet work environment required
Strong English language proficiency (written and spoken)
Key Responsibilities
Handle inbound and outbound calls professionally and efficiently
Resolve customer issues on the first call through effective problem‑solving
Retrieve and research information across systems to support customer needs
Accurately document interactions and process claims
Guide customers through options to find the best solutions
Follow scripts, policies, and procedures while using available resources
Protect customer privacy and handle sensitive information appropriately
Escalate complex issues to the appropriate team members
Stay current with training, updates, and program knowledge
Maintain consistent attendance and adhere to scheduling requirements
Candidate Qualifications
18 years of age or older
High school diploma or equivalent
Previous call center experience
Work from home experience
Strong command of the English language
Typing speed of 20+ WPM
High‑speed internet connection
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Skilled in troubleshooting and follow‑up
Able to multitask and self‑manage effectively
Excellent interpersonal skills
Conditions of Employment
Must be authorized to work in the country where the job is based
Background/security investigation (Level II) and fingerprint required; offer contingent on results
Drug screening required; offer contingent on results
Compensation & Benefits
Competitive hourly wage based on experience
HMO coverage with dependent options
Dental coverage and in‑house dental assistance worth up to ₱5,000
Free meal during training
Career growth and learning opportunities
Allowances for rice, clothing, laundry, and meals
Performance and loyalty bonuses
Employee shuttle services
Company retreats and off‑site events
Recognition gifts and raffles
Physical Requirements
While performing the duties of this job, the employee will be largely sedentary, sitting/standing for long periods while using a computer and a telephone headset. Occasionally the employee may need to move around the office and lift up to 40 pounds.
Reasonable Accommodation
We provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless it would cause undue hardship. Contact Human Resources for accommodation requests.
Diversity and Equality
MCI embraces differences and is committed to a diverse and equal opportunity work environment. We do not discriminate on the basis of any protected characteristic.
About MCI
MCI helps customers take on their CX and DX challenges by delivering industry‑leading solutions that drive optimal performance. With facilities in multiple countries, MCI operates as a holding company for tech‑enabled business services, offering BPO, contact center services, and IT solutions.
Disclaimer
The purpose of this job description is to provide a general overview of the role. It is not an all‑inclusive list of duties and qualifications. The employer may revise this description at any time. This is not a contract for employment, and either party may terminate employment at any time for any reason.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Outsourcing and Offshoring Consulting
Additional Information
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