Anunciada dia 13 dezembro
Descrição
Job Overview
The Escalation Manager role is a key position within our organization, responsible for providing the highest level of escalation for customer issues that jeopardize our business relationships and sales opportunities.
This strategic role requires strong leadership skills, as the Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading cross-functional teams to drive expedited response, remedy, and resolution.
We are seeking an experienced professional with a proven track record in customer-facing roles, who can effectively communicate complex technical information to various stakeholders, including executives, customers, and internal teams.
* Fully fluent in Portuguese, English, and Spanish, both written and verbal.
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles.
* Customer-centric attitude and focus on providing best-in-class service for customers and collaborators.
* Program/Project management skills, with ability to multitask and prioritize with a goal of driving issues to closure on behalf of the customer.
* Strong capacity for influencing, negotiating, and delegating efforts.
* Leadership and communication skills, with experience in effectively leading and motivating cross-functional professionals.
Benefits
We offer a dynamic work environment, where you will have the opportunity to work with a global team of experts, driving innovation and excellence in cybersecurity solutions. As a valued member of our team, you will be given the autonomy to make decisions and take ownership of your work, while also receiving support and guidance from senior leaders.
You will have access to ongoing training and development opportunities, designed to enhance your skills and knowledge, and support your career growth. We believe in investing in our employees, and we are committed to helping you achieve your full potential.
In addition, you will enjoy a competitive salary and benefits package, which includes comprehensive health insurance, retirement savings plan, and paid time off.
About Us
We are a forward-thinking company, dedicated to pushing the boundaries of cybersecurity innovation. Our mission is to protect our digital way of life, and we are passionate about creating a safer and more secure world for all.
We believe in diversity and inclusion, and we are committed to fostering a culture of collaboration, respect, and open communication. If you share our values and passion for cybersecurity, we encourage you to apply for this exciting opportunity.
