Job Title: Operational Specialist
We are seeking an experienced and skilled professional to join our team as an operational specialist. In this role, you will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat.
Responsibilities:
* Coordinate with delivery drivers and shippers to ensure timely and efficient delivery of packages.
* Maintain accurate records of delivery routes and driver performance.
* Communicate effectively with customers and internal stakeholders via phone and live chat.
Requirements:
* Proficiency in English language with excellent verbal and written communication skills.
* Ability to work in a fast-paced environment with multiple priorities and deadlines.
* Experience in logistics, courier operations, call center, customer support, or account management.
Skills:
* Logistics and supply chain management
* Communication and interpersonal skills
* Problem-solving and conflict resolution