Project Description: The Anaplan Technical Lead is an experienced multi-skilled professional with hands-on experience in Anaplan model development/Support experience.
He/she is a good team player who is part of a team responsible for delivering end-to-end application development and Operations Support.
Responsibilities: • Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
• Troubleshoot issues related to application access, process, scripts, etc.
• Handles Anaplan planned downtimes individually.
• In case of incident with a product quality issue, ensure PR is created and tagged against the incident before closing it.
• Perform UAT testing for projects owned by operations like new market adoption, simple logic change, etc.
• Prepare, present changes in change advisory board and own production implementation.
• Coordinate and manage discussions with other support teams and business users.
• Effectively communicate with stakeholders and business users.
• Think creatively to solve the user problem with a holistic and simple solution.
• Drive best practices within teams with respect to operations standards and guidelines.
• Ability to learn and adapt to new frameworks/technologies.
Mandatory Skills Description: • Should have strong knowledge of Anaplan Connect, ALM Sync, NUX and Cloudworks.
• Anaplan Professional Model Builder / Professional Solution Architect Certified.
• Should have strong knowledge of troubleshooting and resolving incidents raised by business users and L1 Support.
• Good knowledge of troubleshooting and fixing job execution failures.
• Ability to analyse /root cause the PRs created for the Anaplan support models.
• Prior work experience in Anaplan Support projects.
Availability to work in US Central Time Availability to regularly travel to St.
Louis • Good communication skills.
Nice-to-Have Skills Description: • Basic knowledge of Cloud Services • Knowledge in SRE, ITIL, Agile Ops • Able to work independently and interact with the business community, L3 team to come up with solutions.
• Knowledge of testing tools like Playwright / Selenium.