Job Description:
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We are seeking a highly talented and self-motivated individual to join our team as a Business Analyst/Tester. This role involves gathering and documenting business requirements, analyzing business processes, designing and configuring Salesforce solutions, and conducting user acceptance testing.
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Key Responsibilities:
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* Gather and document business requirements by engaging with stakeholders to clarify and translate business needs into functional specifications for Salesforce implementations.
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* Business process analysis: Map, analyze, and optimize business processes identifying gaps and opportunities for improvement using Salesforce functionalities.
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* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
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* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
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* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
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* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
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* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
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Requirements:
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* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
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* Brief experience with Salesforce configuration and administration.
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* Basic programming/scripting (Apex, SOQL) is advantageous.
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Soft Skills:
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Effective oral and written communication, analytical thinking, and problem-solving.