Business Operations Specialist
As a key member of our team, you will play a critical role in ensuring seamless support operations. Your primary responsibility will be to serve as the primary responder for inbound support tickets from users.
* Support Operations (40-50%): Utilize your excellent communication skills and technical expertise to manage and resolve issues through HubSpot Service Hub. This involves maintaining strong response/resolution times with empathetic and professional communication, documenting common issues, and building internal resources or playbooks.
* HubSpot Management (20-25%): Optimize workflows, pipelines, automations, and ticket management across HubSpot. You will also maintain data accuracy for contacts, deals, and support tickets, and support setup and QA of new sequences, processes, and automation in HubSpot.
* Outbound Sales Execution (20-25%): Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers. You will qualify inbound and outbound leads following defined playbooks, set calls and demos for the sales team, and track all activities and updates inside HubSpot.
* Marketing Support (5-10%): Assist with email marketing campaigns, list building, and segmentation, and support basic digital marketing tasks as needed.
This is an ideal opportunity for someone with a strong background in customer support, revenue operations, and sales processes. If you are passionate about delivering exceptional customer experiences and contributing to a fast-paced startup environment, we encourage you to apply.