Local courier services require skilled professionals to monitor ongoing deliveries and assist drivers and shippers over the phone and live chat.
About the Role
You will play a key role in ensuring seamless delivery experiences for customers, working closely with delivery teams to resolve any issues that may arise.
Key Responsibilities:
* Monitor shipments in real-time to identify potential delays or issues
* Provide exceptional customer service via phone and live chat, addressing queries and resolving concerns efficiently
To excel in this role, you will need:
* Proficiency in English language skills
* Ability to work within Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support environments