Requirements of the roleThe Senior IT Engineer will be the primarypoint of contact for internal IT operations across four regions (India, USA,Brazil, and Germany). This is a highly autonomous, hands-on role requiringstrong technical expertise, responsibility, and leadership. You will ensureinfrastructure stability, endpoint security, user experience, and seamless IToperations across all time zones.
Responsabilidades e atribuições
1. End-User Support & IT Operations
* Manage global helpdesk operations and provide L1/L2/L3 support for Windows/macOS users.
* Handle complex technical issues and drive permanent fixes.
* Deliver efficient remote support across regions and ensure smooth onboarding/offboarding.
* Maintain and optimize ITIL processes (Incident, Change, Problem, Request Management).
* Create and maintain IT documentation, SOPs, and knowledge base articles.
2. SaaS Administration & Security
* Administer core SaaS tools such as ManageEngine Endpoint Central, Ticketing systems, and email security tools.
* Create, test, and deploy endpoint/security policies (patching, device control, USB restrictions, compliance rules).
* Configure and manage SSO, MFA, Conditional Access, and basic identity governance.
* Work closely with the security team to improve endpoint posture and maintain compliance.
3. Endpoint Management & AssetControl
* Manage Intune and/or hybrid environment for application deployment, compliance, MDM, and configuration profiles.
* Maintain accurate asset inventory (laptops, accessories, peripherals, licenses).
* Coordinate device procurement, vendor communication, and hardware lifecycle management.
* Drive patch management compliance across all regions.
4. Identity & Access Management
* Administer AD, Entra ID (Azure AD), Group Policies, access assignments, and role-based access.
* Support access reviews, joiners-movers-leavers process, and enforce PAM basics.
* Ensure timely revocation of accounts and security compliance.
5. Networking & Infrastructure (Goodto Have)
* Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi-Fi, routers.
* Liaison with Infra team for escalations and global infrastructure issues.
6. Global Collaboration & Leadership
* Work closely with engineers across Brazil, India, USA, and Germany.
* Lead technical coordination during incidents and outages.
* Provide guidance to junior IT team members and function as a senior escalation point.
Requisitos e qualificações
What We Expect from You
* Strong communication skills (written + spoken English).
* Self-driven, accountable, ownership-first mindset.
* Ability to manage priorities independently.
* Empathy and strong people skills to support global teams.
* Continuous learning mindset (certifications supported by company).
* Ability to explain technical concepts in simple language to non-technical employees.
Key Requirements (810 Years Experience)
* 810 years of IT support, endpoint management, and SaaS administration.
* Deep experience with Windows, macOS, Microsoft 365 (Exchange, OneDrive, Teams, SharePoint).
* Hands-on expertise with Intune, Endpoint Central, and device management.
* Experience supporting hybrid environments (Microsoft 365, Entra ID, basic AD).
* Familiarity with SSO (Okta, Azure AD SSO, Google Workspace SSO).
* Good understanding of ISO 27001, SOC 2, NIST, and security best practices.
* Strong troubleshooting across hardware, OS, network, VPN, and SaaS services.
* Experience in handling escalations and coordinating IT operations across regions.