Schedule: Afternoon 4 PM – 12 AM (1-hour break)
About Us
TIDY is a US technology company that makes it easy to keep properties clean and well-maintained. Our remote team is based in the US, Brazil, and the Philippines. Our innovative technology enables people to manage their properties digitally. Over 100,000 people have used the platform. If you want to be part of a growing, US-based technology company, this is your chance.
About the Role
TIDY is seeking an In-House Property Manager with hands-on experience in short-term or vacation rental property management. Because our platform serves property managers, we need someone who truly understands the day-to-day challenges our customers face, from guest turnover to troubleshooting booking platforms.
You'll be chatting with customers in English all day, helping resolve their issues and answering their questions. You have to genuinely enjoy talking with people, even when they're having a bad day.
Requirements
You MUST have been involved as a short-term/vacation property manager using platforms like Guesty, Hostaway, Stays, OwnerRez, Hospitable, Lodgify, or similar.
Fluent English (spoken and written)
A quiet, reliable workspace and a strong internet connection
Tech-savvy and comfortable with remote communication tools
Responsibilities
Support customers via chat, email, phone, and video when needed
Use our internal tools to resolve questions and issues (training provided)
Balance speed and quality — both are important
Ensure customers feel heard, supported, and valued
We measure your success both by the number of interactions you solve and by the quality of your responses
Hiring Process
The hiring process includes 3 steps:
Step 1 — Asynchronous assessment
Step 2 — Two rounds of interviews
Step 3 — Interview with our Founder
Compensation
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