Job Title
We are seeking a seasoned professional to join our team as a Salesforce Business Analyst. This individual will be responsible for gathering and documenting business requirements, mapping and analyzing business processes, collaborating with IT and stakeholders, and communicating clearly with business leaders.
About the Role
* Gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes using Salesforce functionalities.
* Collaborate with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
Required Skills and Qualifications
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT).
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.