Enterprise Support Services Manager Job Description
About the Role:
* We are looking for an experienced Enterprise Support Services Manager to take ownership of our service operations: SLAs and incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting.
This is a hands-on role where you will be close to real incidents, engineers, and customers. You'll be expected to bring in practices you've already used successfully in previous service or managed-services environments.
Key Responsibilities:
1. Service Operations
1. Design and maintain an on-call schedule that ensures all critical skills are available when needed (initially weekdays evolving to full 24/7).