As a Creative Automation & Client Success Specialist, you'll be at the intersection of creativity, technology, and client success.
You'll not only design high-performance templates but also manage onboarding processes, lead training, and act as a strategic partner to our clients, guiding them through a smooth adoption of our platform. This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
Key Responsibilities:
Template Creation & Design Strategy
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding, Training & Success
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns with our platform.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project & Relationship Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are not only satisfied but excited about the value our platform brings to their creative process.
Innovation & Americas Expansion
* Be part of our LATAM growth story by shaping how creative automation is adopted in the region.
* Help refine our approach to onboarding and support for large markets like Brazil.
* Collaborate across teams (tech, design, strategy) to continuously improve our workflows and tools.
Requirements:
* Fluent in Portuguese and English (Spanish is a plus).
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter (you'll be leading client calls regularly).
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who's excited to grow with us across the Americas.
Why Work With Us?
* Remote-first, flexible work culture with autonomy and support.
* A young, diverse, and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.