Delivery Excellence Specialist
The Delivery Excellence Specialist is a vital role in ensuring the seamless operation of our local courier services. They monitor ongoing delivery routes and communicate with drivers and shippers to resolve any issues that may arise.
Key Responsibilities:
* Route Monitoring: The Delivery Excellence Specialist will be responsible for tracking the movement of packages and ensuring they are delivered on time.
* Customer Engagement: They will handle customer inquiries and complaints via phone and live chat.
* Driver Support: The Delivery Excellence Specialist will provide assistance to drivers who encounter problems during their route.
Requirements:
* Language Proficiency: Strong English language skills are required for effective communication with customers and drivers.
* Time Zone Adherence: The candidate must be able to work according to the Eastern US time zone (EST).
* Experience: Prior experience in logistics, call center, customer support, or account management is essential for success in this role.