About the Role• Accountable for the on-time delivery of all service orders in the assigned local country/ies.• Meet or exceed targets set by management regarding:- Customer Satisfaction- TDD, RTDD, ITDD, NS#3, and associated metrics- Management of Gold and Sesam orders- Database and dispatch accuracy- Quality of first-time installation• Manage all customer solution/service orders from receipt to local handover as per predefined milestones.• Perform order validation with the local customer.• Define, revise, and monitor metrics based on customer needs.• Determine appropriate local entry points.• Manage local loop requests from receipt to physical delivery, ensuring schedules are met.• Ensure timely receipt of local loops and equipment based on service orders.• Resolve ordering issues with carriers or third-party vendors.• Coordinate local loop delivery dates with service transition metrics.• Track and manage service components until full delivery.• Proactively manage orders to meet metrics.• Keep sales/provisioning databases updated.• Escalate or expedite issues to minimize delays.• Optimize circuit ordering, resources, and costs.• Manage port allocation and circuit orders with vendors.• Lead circuit testing until operational.• Serve as the single point of contact for customers.• Manage site surveys, acceptance tests, and country-specific requirements.• Support the installation phase with field engineers.• Perform other duties as assigned.About You• Knowledge of telecommunications, messaging, hosting, and security protocols and technologies.• Understanding of circuits, hardware, hosting, security, messaging, and network components.• Familiarity with Service Delivery processes and organization.• Knowledge of Orange Services.• Experience with tools like SESAM, GOLD, SALTO preferred.• Understanding of the Telco environment.• Excellent organizational, planning, and time management skills.• Customer-facing and communication skills.• Decision-making ability and a proactive attitude.• Customer-focused, team-oriented, and self-starter.• Fluent in English.• Degree or equivalent in telecommunications preferred.• Experience in telecommunications and customer service is highly desirable.DepartmentGlobal Delivery & OperationsOrange Business is a network and digital integrator, providing global solutions across Asia, the Americas, Africa, and Europe. Join our dynamic team to develop your skills in a challenging and rewarding environment.
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