About the Role
We are seeking a highly skilled and motivated Account Manager to join our team. This role is responsible for building and maintaining strong, positive client relationships through clear communication and reliable service.
Main Objectives:
1. Client Collaboration and Project Oversight:
* Work with clients to understand their marketing goals. Translate those goals into clear, actionable tasks and hand them off to internal teams to assign tasks and keep things moving.
- Utilize tools to create and share meeting notes after every single meeting
- Share critical snippets from the meetings as they relate to projects
- Handover the meeting notes, action items, and recording packaged nicely in the meeting template
* Review final deliverables before submission to ensure they align with client expectations and goals.
- Frequent meetings with clients to share deliverables and review progress together.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Key Responsibilities:
* Better serve clients by translating their goals into specific, actionable tasks. Ensure those tasks are assigned, tracked, and delivered on time.
Additional Skills:
* Strategic Thinking: Able to understand client goals and work with senior team members to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the company in a polished, confident way.
Reporting Relationship:
* This role reports to the Senior Account Manager.
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Working Hours:
The working hours are from 9 am to 5 pm MST, Monday to Friday. We value work-life balance and flexibility in the workplace.