Product Expert Job Description
The ideal candidate will possess strong technical expertise and the ability to provide high-quality support to customers.
* Support customers with technical queries and solutions through various communication channels.
* Test and analyze reported issues or provided solutions on our equipment setups.
* Identify opportunities for improvement and develop solutions that align with our overall portfolio strategy.
* Foster strong relationships with cross-functional colleagues in product management, development, research and development, sales, local service, and supply chain.
* Collaborate with functional departments to drive a unified 'one way of working'.
* Take ownership of customer issues and act as their advocate.
* Provide remote analysis and quick solutions for urgent field services.
* Develop and deliver training programs, create documentation, and provide technical assistance for field-test activities and product launches.
* Support the creation of FAQs, videos, software files, knowledge-sharing materials, education, and training programs for regions.
* Report quality cases and involve team members in follow-up activities.
* Establish connections with the digital services team and share product expertise when needed.
Required Skills & Qualifications
* Strong technical background in refrigeration system controls.
* Preferrable experience with CO2 applications.
* Basic understanding of thermodynamics principles.
* Good IT skills on product level, including system managers and gateways.
* Experience in technical support functions within electronic controls is an advantage.
* Knowledge of communication protocols used in HVAC-R applications, including advantages and disadvantages.
* Programming skills and experience with programmable logic controllers (PLC) are required.
* Knowledge of Danfoss Electronic Controllers portfolio, protocols, integrations, and possibilities with various controller families is an asset.
* Understanding of customer needs, energy efficiency, and how customers can see value in our solutions.
* Skills in toolchain technologies.
* Bachelor's degree in engineering or a related field.
Benefits
* Competitive salary.
* Christmas bonus.
* Food vouchers.
* Saving fund.
* Major and minor medical insurance.
* Flexible working hours.
* Career development opportunities.
Danfoss values diversity and inclusion, believing that a diverse workplace fosters creativity, innovation, and better decision-making. We encourage applicants from all backgrounds to apply, regardless of whether they meet every requirement listed.