Location: Paraisópolis, MG, BrazilEmployment Type: Full-TimeStart Date: 17-07-2025Salary: $19,560.72 USD annuallyJob DescriptionWe are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations.
This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations.
The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.Key Responsibilities:Hardware & Software Support: Install, configure, and troubleshoot Windows and Mac devices, including imaging, software deployment, and break-fix repairs.IT Asset Management: Handle inventory, asset tagging, redeployment, and disposal of equipment while maintaining accurate records.End-User Assistance: Provide walk-up support, remote troubleshooting, and VIP/executive IT assistance.AV & Depot Support: Set up and maintain audio/video equipment and manage depot operations.Vendor Coordination: Work with external suppliers for repairs, warranty claims, and spare parts management.Reporting & Compliance: Generate weekly inventory reports, track service requests, and ensure adherence to company IT policies.New Hire Onboarding: Collaborate with cross-functional teams to equip new employees with necessary hardware and software.RequirementsExperience: 2-3+ years in IT support, with expertise in Windows/Mac platforms, Microsoft Office, and basic networking (TCP/IP, Ethernet).Technical Proficiency: IMAC, printer queue management, data backup/recovery, and mobile device support.Certifications (Preferred): A+, MCP, or equivalent.Soft Skills: Exceptional customer service, problem-solving, and communication skills (English B2 level).Logistics: Own a car for inter-office travel (mileage reimbursed) and a valid driver's license.
Ability to lift up to 50 lbs.BenefitsWhy Join Us?Impactful role in a collaborative, growth-oriented environment.Competitive salary and reimbursement for work-related travel.Opportunity to work with cutting-edge IT infrastructure and diverse teams.Ready to elevate IT operations with your expertise?
Apply today!