This role isresponsible for assisting clients(Hotelbeds, Bedsonline) onoperational requests relative to their bookings(Pre arrival, On the spot, Post travel), accordingly to ourservice deadlines/quality guidelines/protocols, in order to solve the needs of the clients in themost efficient way (promptly and accurately)which promote ahigh performing service cultureand anoutstanding customer experienceaiming for first contact resolution and customer satisfaction.
Position Requirements
Communication skills
Ability to communicate clearly (Spoken/Written) using positive language
Effective listening/Empathy/Attentiveness
Ability to manage difficult interactions (Patience/Self control/Depersonalization)
Organization skills:
Methodical/Attention to detail
Problem solving oriented (Decisive)
Efficiency (Managing time, Multitasking)
Goal-oriented focus (Productivity, CSat)
Personal skills
Responsibility (Commitment)
Willingness to learn/Adaptability
Confidence/Self-Sufficient (Autonomous)
Collaboration (Teams, Stakeholders)
Positive attitudeExperience
Ideally,previous experience in contact centersand/or specificallyoperational reservations managementat Hotels, TTOO, Travel agencies, OTAsQualifications
Ideally, University graduate or recognized diploma in a field of Hospitality and Tourist or any related field
Mandatory good spoken and written English. TOEIC +750 or equivalent (Advance-Cambridge, etc)
Third languages welcome