As the Head of Partnership, LATAM, you will be the lead in representing Aerohub and Letsfly group's interest and its connections in LATAM markets (Mexico, Central and South America). Build and progressively expand the portfolio of local business partners in the respective market territories. Ensuring our partnerships' success and building strong, working relationships with both supplier and demand channel partners. You are a true market development leader who has a broad network of connections in the travel industry, keen sense of the pulse of the industry, passion to be successful, and sense of opportunity. Your mission: Business Development: Develop market strategies to build a network of business partnerships with key players in the LATAM travel industry. Identify market opportunities, win new business and establish strong successful partnerships. In particular, B2B and B2C travel partners, Online Travel Agencies, Travel content suppliers, Airlines etc Regional Account Ownership: End-to-End commercial ownership and high-level operational support of select strategic partners, ensuring partners commercial and relationship success. Effective in strategic growth of customers business through partnership. Improve working relationships between the partners and Aerohub/ Letsfly teams. Coordination: Work closely with various functions in the company – customer operations and optimisation of the share of partners business;
supplier operations to improve efficiency in partnerships and output;
customer services to drive satisfaction and repeat business;
finance to ensure accurate payment and minimize risk. Onboarding: Discuss, manage partner requirement and expectation, working closely with supporting and operation team, facilitating the onboarding process. Customer Success: this role is pivotal to a successful partnership with our customers and partnership key stakeholders. Ensuring high quality engagement, servicing and collaboration to bring mutual benefits and value ...