Job Summary:
We are seeking a skilled Client Success Manager to lead our client relationships and drive business growth.
* This role involves being the main point of contact for each clinic client, communicating daily via calls, emails, and texts to keep clients informed before they have to ask.
* The successful candidate will provide clear updates on campaign performance, next steps, and upcoming improvements, building trust through responsiveness, proactivity, and transparency.
Key Responsibilities:
1. Client Onboarding:
* Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
2. Monitor & Troubleshoot Campaigns:
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes.
* Suggest actionable fixes: whether it’s a follow-up tweak, schedule adjustment, or new messaging.
3. Coordinate with Delivery Teams:
* Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.).
* Ensure changes are executed effectively and followed through.
* Bridge the gap between performance data and hands-on execution.
Requirements:
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* Ability to interpret data and turn insights into clear actions.
* A proactive, solution-oriented mindset.
* Comfort working with multiple clients and priorities in a fast-paced environment.
* A team player who collaborates well across departments.
About This Role:
This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. The ideal candidate will be able to balance multiple priorities, think critically, and communicate effectively with both technical and non-technical stakeholders. If you are a motivated and detail-oriented professional looking for a challenging opportunity, we encourage you to apply.