Are you a problem-solver at heart? Do you thrive in fast-paced environments and enjoy collaborating with global teams?
About the Role
We are seeking a highly skilled Technical Support Engineer to join our team.
Responsibilities
* As a Customer Champion, you will be the first point of contact for our customers, providing timely and effective solutions to their technical issues.
* You will work closely with our engineering team to reproduce and resolve complex problems, leveraging your strong understanding of container technologies and cloud environments.
* Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
What We're Looking For
* A strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
* Excellent problem-solving skills, with a knack for troubleshooting and dedication to finding solutions.
* Excellent English written and verbal communication skills to effectively interact with customers and team members.
* A collaborative spirit and ability to work effectively in a fast-paced, global team.
* Familiarity with networking concepts and protocols.
Why Work With Us
* Work with the latest API gateway and API management technologies.
* Contribute to a product used by organizations worldwide.
* Ongoing career growth opportunities within a dynamic company.
* A supportive and passionate team that values innovation and teamwork.
* The opportunity to collaborate on cutting-edge projects and make a real impact.