Manager, Delivery LeadWho We AreWelcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.Location and FlexibilityThis is a hybrid role, which we’ve termed Work from Near (WFN). This model requires the ability to work on-site from our São Paulo - SP or Porto - RS office throughout the week based on team needs, while still providing the flexibility to work remotely on other days. Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.The OpportunityAs a Delivery Lead 3, you’ll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities. You’ll have the unique opportunity to build and grow a team as the Virtual CEO of your project!This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting and mentoring other Delivery Leads and Project Managers, guaranteeing their career development in our company.ResponsibilitiesDrive product development, leading the creation of products that are critical to our clients’ businessesLean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and processDeliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executivesCreate, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementationEncourage sustainable flow for your team while focusing on key client objectivesBe flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and productRegularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periodsEngage directly with clients managing the account details, project scope, and relationshipQualifications10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services businessExperience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deploymentDemonstrated empathy, experience and confidence managing software projects with complex scope and with multiple, external/client executive stakeholdersAn experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems (e.g. API issues vs client-side, bug management issues, etc)Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goalsYou have a blend of business, user experience, and software project management acumen and mindset of motivating clients and 3rd party counterparts to be collaborative partnersYou've managed projects in which you mentor other product, development, design, and testing team membersBonus PointsProfessional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agencyLed projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of usersYou’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projectsCertifications such as CSM, CSPO, PMP, SA, SPC, etc.Why TELUS Digital?At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.In addition to being part of an international and innovative consultancy company, you will have:A Global Innovation Hub: Be part of an international consultancy at the forefront of technologyWork-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal lifeCutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutionsPrestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the marketGrowth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development pathGlobal Exposure: Embrace optional international travel opportunities to broaden your horizonsSome of our benefits:Health and dental planLife insuranceMonthly voucher for meals, culture, education, health and mobilityChild care assistance and more!EqualityAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that Information with us.For more information on how we use your information, see our Privacy Policy.Create a Job AlertInterested in building your career at TELUS Digital Brazil? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn URL (Please list N/A if you don't have one) *How did you hear about us? * Select...Where did you hear about us? * Select...Have you interviewed with TELUS Digital before? * Select...Are you legally authorized to work in Brazil? * Select...Please confirm which of the following location(s) you'd like to be considered for. Check all that apply. *Are you in accordance that you are open to work in a hybrid model for one of the locations you picked above? * Select...Please select your English language proficiency. We ask that you submit your resume and any other application materials in English. The interview process will be conducted in English. * Select...If you were referred by a TELUS Digital team member, please provide their name.Do you have experience working for consultancies/agencies or other client facing opportunities? * Select...Do you have experience leading projects for web and backend solutions for customers? * Select...Do you have experience leading projects for mobile applications for customers? * Select...Do you have experience as a direct manager of other delivery/project managers? * Select...Could you please provide an example of a custom software product that you and your team were tasked with developing? *
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