Account Manager Job Description
We are seeking a highly skilled Account Manager to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
* Build and maintain strong relationships with clients through clear communication and reliable service.
* Manage meetings with clients, set expectations, share updates, and present final work.
* Ensure clients feel informed, supported, and confident in the progress and outcomes of their projects.
Main Objectives:
Client Collaboration and Project Oversight:
* Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Utilize project management tools to create and share meeting notes, action items, and recordings.
Relationship Building and Industry Engagement:
* Build and maintain strong relationships with clients and industry contacts to strengthen collaboration and improve outcomes.
Required Skills and Qualifications:
* Strategic thinking: able to understand client goals and shape big-picture plans that guide execution.
* Verbal and written communication: strong communicator who can clearly explain timelines, manage expectations, and present deliverables.
* Emotional intelligence: skilled at reading situations, navigating client personalities, and staying calm and professional under pressure.
* Time management: able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
Benefits:
* A collaborative and dynamic work environment.
* The opportunity to work with a variety of clients and projects.
* Ongoing training and professional development opportunities.
Others:
This role reports to the Senior Account Manager. Key performance indicators include client satisfaction score, client retention rate, and project delivery accuracy.