**About Azion**
At Azion you will have the opportunity to develop and be connected to cutting-edge technology, immersed in a culture centered on innovation and a high-performance team, unlocking new possibilities and working with the future of technology.
**About the position**
**Main challenges**
- Triage, service support and execution of L1 support tickets;
- Life-cycle management of IT assets for end-users, including provisioning, maintenance, off-boarding and disposal;
- KPIs monitoring and follow-up, mainly for service and performance indicators;
- IT technical support for employees, ensuring efficiency and satisfaction;
- Documentation and implementation of processes and solutions;
- Collaboration with other areas for continuous improvement of support services.
**Requirements**:
- Degree in IT or related-courses, complete or still coursing;
- Experience in ticketing systems, as the ones used in Help Desks;
- Technical knowledge in macOS systems, both hardware and software;
- Knowledge of IT processes related to ticket management and assets management;
- Intermediary proficiency in English.
**Differentials**
- Technical Knowledge in Linux systems.
- ITIL Certification (any).
- Advanced English.
- Basic cybersecurity knowledge.
**Benefits & Azion Way of Life**
- CLT hiring model;
- Health and dental plan;
- Flexible VR and VA (Flash Card), including during vacation periods;
- Transport voucher without payroll deduction;
- Annual internal hackathons;
- Mobility allowance (additional amount for travel);
- Freestyle (incentive to customize the workstation);
- Platform for language courses (English and Spanish);
- Stock options (according to policy);
- Birthday day off;
- TotalPass;
- Flexible working hours (really flexible);
- Nomad program to work from anywhere for up to 3 months a year;
- Annual international exchange program.
**FlexWork Model**
We offer a FlexWork model that prioritizes acculturation and collaboration. For the first three months, you will work **on-site** in the local office, an essential step in building solid relationships and a genuine connection with our values and culture. We believe that this initial immersion not only strengthens the team, but also boosts creativity and innovation.
Come and join our team We look forward to getting to know you and walking a path of success in technology together