As a key professional in the Brazilian financial market, we seek an experienced account manager to maintain and expand our presence.
About the Role
This role will involve 16–24 hours per week, divided between supporting existing clients and prospecting new ones. The ideal candidate will have strong account management experience in the financial technology sector, excellent communication skills, and a proven ability to build lasting client relationships.
Primary Objectives
* Maintain and Strengthen Client Relationships: Ensure exceptional service through regular communication, on-premise support when required, and seamless coordination between technical teams.
* Expand Market Presence: Engage with identified financial institutions in Brazil to onboard new clients over time.
Key Responsibilities
1. Client Relationship Management
* Serve as the main point of contact for existing customers in Brazil.
* Conduct regular calls with clients to facilitate effective communication.
* Monitor client satisfaction and address concerns proactively to ensure loyalty.
2. New Business Development
* Build on the foundation established by sales teams to engage with identified prospects in Brazil's banking and finance sector.
* Develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages.
* Nurture relationships with potential clients and manage them through the sales pipeline.
3. Market Insight and Reporting
* Stay up to date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to global sales teams on client activities and new business opportunities.
* Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement
* Initial Setup: Part-time (16–24 hours per week, 2–3 days).
* Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Qualifications
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs
* Client satisfaction and retention rate.
* Response time to client inquiries.
* New business opportunities generated.
* Revenue growth from the Brazilian market.