Service Operations Expert
We're looking for an experienced professional to oversee the smooth delivery of our services. This is a hands-on role that requires close collaboration with customers and internal teams.
Key Responsibilities:
* Design and maintain service operations processes, ensuring they are efficient and effective;
* Develop and implement incident management plans to minimize downtime and maximize customer satisfaction;
* Maintain accurate records of customer environments, including platforms, clusters, regions, configurations, access controls, monitoring tools, and key contacts;
* Collaborate with cross-functional teams to ensure seamless service delivery;
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