ServiceNow Expert Sought
We are seeking professionals with deep functional expertise in ServiceNow products, including Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to contribute to AI model training initiatives.
* Determine decision frameworks for Reinforcement Learning initiatives, encompassing taxonomy design, realistic scenario creation, and evaluation criteria.
* Develop scenario-driven tasks mirroring real ServiceNow workflows such as case handling, SLA tracking, HR requests, and IT incident response.
* Compose clear instructions aligned with ServiceNow business processes.
The ideal candidate will combine ServiceNow domain expertise, analytical capability, and prompt-engineering skills to design realistic, scenario-based tasks for AI learning.
About the Role
This is an opportunity to apply your knowledge of ServiceNow products and develop innovative solutions for AI model training. As a member of our team, you will work on designing decision frameworks, developing scenario-driven tasks, and composing clear instructions.
Requirements
To be successful in this role, you should have:
* Deep functional expertise in ServiceNow products, including CSM, ITSM, or HRSD.
* Analytical capability to determine decision frameworks and evaluate criteria.
* Prompt-engineering skills to compose clear instructions.
We offer a collaborative environment where you can grow and develop your skills. If you are passionate about ServiceNow and AI model training, we encourage you to apply.