Customer Success Professional
To excel in this role, you will be responsible for overseeing the onboarding process, expansions, and renewals of clients while utilizing technical expertise combined with a strategic business mindset to build strong relationships and identify growth opportunities.
* Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
* Lead discovery meetings with key users and stakeholders from customers and partners to position our solution as a core system and focus on maximizing its value.
* BUILD robust relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive retention strategies.
* Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Key Requirements:
* Proven experience as a Customer Success Manager or Technical Account Manager in a software company.
* Excellent verbal and written communication skills with strong customer-facing abilities.
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
* A results-driven approach with strong problem-solving skills and the ability to work under pressure.
* Fluent in English; additional languages are a plus.
* Ability to work remotely across different time zones.
* Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.