We are seeking a seasoned IT operations expert to join our team as a Senior ServiceNow ITOM Developer.
The ideal candidate will have a strong background in ITSM and infrastructure, with expertise across servers, networks, and applications. They will design, implement, and optimize ITOM capabilities within the ServiceNow platform, ensuring performance, scalability, and reliability.
* Key Responsibilities:
* Design and implement ITOM solutions using ServiceNow, aligning with enterprise architecture and operational strategies.
* Configure and maintain core ServiceNow ITOM modules, including Discovery, CMDB, and Event Management.
* Collaborate with business and technical stakeholders to align IT operations capabilities with organizational objectives.
* Continuously enhance the ServiceNow platform to ensure optimal performance and integration efficiency.
Required Skills & Experience:
* A minimum of 6 years of hands-on experience implementing and supporting ServiceNow ITOM modules, especially Discovery, CMDB, and Event Management.
* A strong understanding of ServiceNow CMDB structure and Event Correlation Rules.
* Solid grasp of server, network, and application architecture, with troubleshooting abilities across infrastructure layers.
* Experience with the ServiceNow database schema, tables, and data modeling.
* Proficient in Performance Analytics, email notification design, and managing complex data workflows.
* Expertise in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.