The role of an Account Manager is a vital one, requiring strong communication and organizational skills to build and maintain positive client relationships.
Key responsibilities include working with clients to understand their marketing goals, translating those goals into actionable tasks, and ensuring timely delivery of high-quality results.
To succeed in this position, you will need to possess excellent verbal and written communication skills, as well as the ability to prioritize tasks effectively and manage multiple projects simultaneously.
Main Objectives:
* Client Collaboration and Project Oversight: Work with clients to understand their marketing goals, translate those goals into clear, actionable tasks, and hand them off to the Marketing Coordinator to assign tasks and keep things moving internally.
* Review Final Deliverables: Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as Main Point of Contact: Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Skills:
* Strategic Thinking: Able to understand client goals and work with the Account Strategy Director and Senior Account Manager to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship:
* This role reports to the Senior Account Manager.