We are part of a global technology company with 227,000 professionals across 60 countries.
Our diverse and passionate team drives progress through industry-leading capabilities in Digital, Engineering and Cloud.
Our people empower each other to achieve their best and find inspiration every day.
We strive to continually raise the bar for excellence in our services.
About the Role
* Gather and document business requirements: Engage stakeholders to elicit, clarify and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate with IT and stakeholders to design, configure and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
Required Skills & Qualifications
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
* Business case writing, wireframing and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
What You'll Get
* Opportunity to work with a talented and self-motivated team.
* Chance to advance technology through innovation and creativity.
* Professional growth and development opportunities.
Why Choose Us?
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.