Job Overview:
We are seeking a results-driven Quality Assurance Head to spearhead the development and execution of our quality control systems. This is an exciting opportunity for a detail-oriented professional to build and lead a high-performing team, driving operational excellence and customer satisfaction.
Responsibilities:
- Develop and implement quality assurance processes and standards,
- Conduct regular audits and performance evaluations to identify areas for improvement,
- Collaborate with the engineering team to automate checks and implement efficient solutions,
- Manage workload distribution, KPI tracking, and performance reviews,
- Foster a culture of continuous learning and improvement through training and coaching,
Requirements:
- 2+ years of experience in managing operational teams,
- Strong technical skills, including automation and data analysis,
- Excellent communication and leadership abilities,
- Ability to make informed decisions and drive business outcomes,
Bonus Skills:
- Experience working with distributed remote teams,
- Knowledge of quality management frameworks (e.g., Six Sigma),
- Familiarity with BPO/outsourcing industry practices,