Job Title: Customer Service Representative
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences.
As a Customer Service Specialist, you will be responsible for providing top-notch support to our customers via phone, email, chat, and social media. You will identify and resolve customer issues, provide effective solutions or escalate when necessary, and update and maintain accurate customer records and account information.
Key Responsibilities
* Provide customer support via multiple channels
* Identify and resolve customer issues
* Maintain accurate customer records
* Develop comprehensive knowledge of products and services
Requirements
To succeed in this role, you will need:
* 1 year of related experience and/or a related degree
* Excellent written and verbal communication skills in English
* Ability to excel in a fast-paced environment
* Strong organizational abilities
* Meticulous attention to detail
* Collaborative team spirit
* Commitment to confidentiality
* A quiet, private workspace
* Must be at least 21 years old
* English mandatory
* Portuguese mandatory