Project Manager Job Description
We are seeking a Project Manager to join our team, responsible for ensuring clients' interpretation and market research needs are met with precision and efficiency.
* Scoping: You will work closely with clients via email, phone or WeChat about their needs, collaborate with colleagues to ensure client expectations are met, and identify colleagues to assist based on relevant time zones or regions.
* Matchmaking: Your top responsibility is to identify the best linguist in our community for the client's objective, present their experience in a relevant way for the project, and recruit new linguists if necessary.
* Executing: You will sync up expectations between client(s) and linguist(s), oversee calls to ensure they begin successfully, and speak with clients after projects to make sure they are satisfied.
The ideal candidate will have:
* Bachelor's degree in a related field
* Fluency in English and an additional language (bonus)
* Experience with Salesforce or similar CRM systems
* Excellent written and verbal communication and client service skills
* Strong organizational and multitasking abilities
* Ability to work under pressure in a fast-paced environment
* Ability to work effectively in both independent and team environments