Technical Account Manager Role
We are seeking an experienced Technical Account Manager to join our team. As a Technical Account Manager, you will play a key role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
* User Onboarding and Support: Provide timely and effective onboarding support to new customers, ensuring they have a seamless experience with our platform.
* Tech Documentation and Enablement: Develop and maintain high-quality technical documentation, tutorials, and sample projects to empower customers to get the most out of our solution.
* Troubleshooting and Issue Resolution: Collaborate with customers to troubleshoot and resolve technical issues promptly, ensuring minimal downtime and maximum satisfaction.
* Customer Engagement and Collaboration: Foster strong relationships with customers through regular check-ins, progress updates, and collaborative problem-solving.
* Knowledge Sharing and Improvement: Identify areas for process improvements and share knowledge across teams to drive continuous learning and growth.
Requirements:
* Experience: 2+ years in a developer-facing or technical support role, with a proven track record of delivering excellent customer experiences.
* Education: Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Skills: Proficiency in Python, familiarity with LLM ecosystems (e.g., Hugging Face, LangChain), and experience working with APIs, CLI tools, and deployment workflows.
* Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
Benefits:
This is a unique opportunity to join a dynamic team and make a meaningful impact on customer success. You will have the chance to work with cutting-edge technologies, collaborate with cross-functional teams, and develop your skills in a supportive and fast-paced environment.