Role Overview
As an Operations Specialist, you will oversee ongoing deliveries and assist delivery drivers and shippers via phone and live chat.
Key responsibilities include monitoring daily operations, resolving issues with drivers and customers, and providing exceptional customer service.
Requirements
* Fluency in English is essential for effective communication.
* Ability to work based on Eastern US time zone (EDT) is crucial for seamless coordination.
* Experience in logistics, courier operations, call center, or customer support is vital for success in this role.