Job Overview:We are looking for a highly organized Virtual Assistant for a remote role supporting a residential cleaning company based in California, USA. We are a small cleaning service business, so this role works closely with me as the owner and is involved in several parts of the daily operation, including client communication and administrative coordination. Type of Contract: Independent Contractor, Brazilian MEI - micro-entrepreneur.Working Hours: This is a long term position with two schedule options, 30 or 36 hours per week. The role requires a start time around 7:30 am Pacific Time (California), which is 11:30 am in Brazil. There is some flexibility in the exact schedule, which can be discussed based on the candidate’s availability and mutual fit.Compensation: R$ 3,000 for 30 hours per week, or R$ 3,600 for 36 hours per week, plus performance bonus.Requirements:Fluency in EnglishBasic to Intermediate SpanishComfortable speaking with clients by phone in English, including handling initial inquiries, asking screening questions, and sharing basic service informationStrong written communication skills in English, including clear and professional emails and client messagesStrong knowledge of Google Workspace, including Docs, Sheets, Drive, and related toolsConfident using Google tools and navigating online efficiently, including search commandsReliable high-speed internet connection High-quality headset with noise cancellation and voice isolationQuiet, interruption-free workspace during all working hours (you’ll handle live client calls)Responsibilities:Answer incoming client calls in EnglishProvide customer support, including client email communicationUpdate and maintain client information in the CRM and other digital recordsSupport administrative tasks, including scheduling, calendar coordination, and day to day follow throughCommunicate with the cleaning staff in Spanish for day to day coordination, mainly through WhatsApp, with occasional phone communication when neededIf this sounds like the right fit for you, please send your resume, along with a 1 to 2 minute video in English sharing a bit about your professional experience to Thank you!